FAQ

FAQs

Last Updated: July 1, 2024

Welcome to our FAQ section! Here, we’ve compiled the most commonly asked questions about our DTF transfers and gang sheets. If you don't find the answer you're looking for, feel free to reach out to us directly.

1. What is DTF printing?

DTF (Direct-to-Film) printing is a high-quality printing method that transfers vibrant, durable designs onto fabrics or other materials. Unlike traditional printing methods, DTF transfers can be used on a wide variety of surfaces and offer bright, long-lasting prints.

2. What products do you offer?

We specialize in DTF transfers and gang sheets, which can be applied to a wide range of garments, including t-shirts, hoodies, tote bags, aprons, and more. We also offer custom-sized transfers to meet your unique needs.

3. How do I place an order?

Placing an order is easy:

Browse our website to choose the DTF transfers or gang sheets you want.

Upload your custom designs (if applicable).

Add your items to the cart and proceed to checkout.

Fill in your shipping and payment details.

Complete the payment, and we’ll process your order!

4. Do you accept custom designs?

Yes! We accept custom designs for DTF transfers. Simply upload your design in the appropriate file format (preferably PNG, JPEG, or TIFF) during checkout. Be sure to check the resolution and size of your design before uploading to ensure the best print quality.

5. How long does it take to process my order?

Most orders are processed within 1-2 business days. However, custom orders may take slightly longer depending on the complexity. You’ll receive an email notification once your order has shipped.

6. Do you offer rush shipping?

Yes, we offer expedited and overnight shipping for faster delivery. You can choose your preferred shipping option at checkout.

7. What is your return policy?

Due to the custom nature of DTF transfers, we do not accept returns or offer refunds unless the item is defective or incorrect. For more details, please review our Refund Policy.

8. How do I track my order?

Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your shipment on the carrier’s website.

9. Do you offer international shipping?

Currently, we only ship within the United States. We hope to expand to international shipping in the future.

10. Can I cancel my order?

Orders can be canceled within 1 hour of purchase. After this time, we are unable to cancel the order as production may have already begun.

11. How do I contact customer support?

If you have any questions or concerns, or need assistance, feel free to reach out to us:
📧 Email: info@zizodtf.com

12. How can I apply for tax exemption?

You may be eligible for tax exemption if you are a reseller, a nonprofit organization, or a government agency. Please refer to our Tax Exemption Policy for more details on how to apply.

13. Can I upload my own designs for custom orders?

Yes, you can upload custom designs for DTF transfers. Please ensure that your designs are high-quality and in the correct file format (preferably PNG, JPEG, or TIFF). Check the resolution and dimensions of your designs before uploading to ensure optimal print quality.

If you have any other questions, don't hesitate to contact us! We are here to assist you every step of the way.

Thank you for choosing Zizo DTF – We look forward to helping you bring your designs to life!