FREQUENTLY ASKED QUESTIONS

Collapsible content

SHIPPING TIMES

Place your order before 4 PM CST, and we'll ship it out the same day! Orders after 4 PM
CST ship the next day. Expect UPS Ground to deliver in 3-5 business days, while UPS
Air gets your order to you in just one day! For questions or tracking, email us to our
customer service via zizodtf@gmail.com. We're always here to assist!

LOCAL PICKUPS

With the warehouse in Schaumburg, ZIZO DTF offers local pickups to save you
shipping costs and time! Simply select the local pickup option when ordering. Have
questions? Call us anytime!

HEAT PRESS SETTINGS

For perfect results on cotton, polyester, or blends, set your heat press to 315°F and
press for 6 seconds. We recommend a double press for best results. Need more
details? Reach out to us!

DOES TRANSPARENCY WORK ON DTF’s?

Avoid lowering the transparency settings on your designs, as it can negatively affect the
heat press outcome. For a faded look, use lighter colors in succession instead.

REFUNDS / RETURNS?

We accept refunds and returns for valid reasons. While we can't guarantee UPS
delivery times, we can assist with refunds if there are shipping delays. Returns are
accepted if less than 80% of the prints are used and all items must be returned before
any refund is issued. Each situation is unique, so please contact us to discuss your
return.