Shipping Policy
Shipping Policy
Last Updated: July 1, 2024
At Zizo DTF, we deliver high-quality DTF transfers and gang sheets quickly and efficiently. Please review our shipping policy below for details on processing times, shipping methods, and delivery expectations.
1. Order Processing Time
Orders are processed within 1-2 business days after payment is received.
Same-day shipping is available for orders placed before the cutoff time, e.g., 2 pm EST (excluding weekends and holidays).
Custom orders or bulk purchases may require additional processing time.
2. Shipping Rates & Delivery Times
We offer multiple shipping options to meet your needs:
|
Shipping Method |
Estimated Delivery Time |
Cost |
|
Standard Shipping |
3-5 business days |
Free for orders over $100, otherwise, calculated at checkout |
|
Expedited Shipping |
2-3 business days |
Calculated at checkout |
|
Overnight Shipping |
1 business day |
Calculated at checkout |
Delivery times are estimates and may vary due to weather, carrier delays, or holidays.
3. Shipping Locations
We currently ship within the United States. International shipping is not available at this time.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You can track your shipment using the link provided in the email or on the carrier’s website.
5. Lost, Stolen, or Delayed Packages
Lost Packages: If your package is marked as delivered but did not receive it, please check with neighbors or your local post office. If it is still missing, contact us within 7 days.
Stolen Packages: We are not responsible for stolen packages. Please ensure your shipping address is secure.
Delayed Shipments: Delays are beyond our control once an order is handed to the carrier. However, we will assist in tracking and resolving any issues.
6. Address Errors & Undeliverable Packages
Ensure your shipping address is accurate before placing an order. If an incorrect address is provided, the customer is responsible for additional shipping fees for resending the package.
7. Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and packaging. We will work with you to resolve the issue promptly.
8. Changes to This Policy
We reserve the right to update this shipping policy at any time. Changes will be posted on this page with the updated date.
9. Contact Us
If you have any shipping questions, please contact us:
📧 Email: info@zizodtf.com
Thank you for choosing Zizo DTF! We appreciate your business and strive to provide fast and reliable shipping for your orders.